imprint
According to § 5 TMG:
Florian Schörner
Angerstrasse 12a
95497 Goldkronach
Contact:
Telephone 09208-5479920
Mobile 0173-6372543
Fax 09208-5479921
email contact (a) just-camping.com
Sales tax identification number according to §27 a sales tax law: DE307539084
Reference to EU dispute settlement
The European Commission provides a platform for online dispute resolution (OS):
http://ec.europa.eu/consumers/odr/ .
Our e-mail address can be found above in the imprint.
Terms of Service
1) Subject of the contract
a) By concluding the rental agreement, the lessee receives the right to use the vehicle for the agreed duration to the contractual extent. In particular, this gives the landlord the right to payment of the rent and other contractually agreed fees.
b) The subject of the contract is only the rental of a vehicle. The landlord does not owe travel services or a total of travel services (trip). The legal provisions on the travel contract - in particular §§ 651 al BGB - do not apply. The lessee carries out his journey independently and uses the vehicle on his own responsibility.
c) When the vehicle is issued or returned, a handover or return protocol must be completed in full and signed. These two protocols are part of the rental agreement.
2) Driver's minimum age, driver's license
The driver must be at least 23 years of age and have held a valid driving license for the respective vehicle class in Germany for at least five years, e.g. class 3, class B for vehicles with a permissible total weight of up to 3,500 kg. The lessee must ensure that only persons who meet the aforementioned conditions drive the rental vehicle.
Presentation of the driver's license by the lessee and/or the driver at the time of rental and/or at the time of takeover is a prerequisite for the handover of the vehicle. If the handover is delayed due to the failure to present the driver's license, this is at the expense of the renter. If the driver's license cannot be presented either at the agreed takeover time or within a reasonable period of grace, the lessor is entitled to withdraw from the contract. The cancellation conditions of Section 6 b) apply.
3) Fees and terms of payment
a) The rental price is based on the price list valid at the time the contract is concluded or on the agreements in the rental contract. Any additional KM required will be charged when the vehicle is returned according to the valid price list. Fuel costs, tolls, parking, camping, parking space and ferry fees as well as fines and other penalties are at the expense of the renter. The rental vehicle must be returned with a full tank of fuel. The rental price covers the costs of insurance protection according to Section 4 as well as for maintenance, oil consumption and wear and tear repairs.
b) When calculating the price, no different seasons are taken into account. The day the vehicle is handed over and the day it is returned are calculated as one rental day, provided the vehicle is returned on time at the agreed time (see also section 8 g).
4) Insurance coverage
a) The rental vehicle is fully comprehensively insured as a self-drive rental vehicle.
b) Exemption from liability according to the principles of comprehensive insurance with a deductible per claim in the amount agreed in the rental agreement, insofar as the conditions do not provide for full liability of the renter, in particular in accordance with Section 12 of these rental conditions.
5) Reservation Conditions
Reservations are only binding after written confirmation of reservation by the landlord. With the written reservation confirmation, the renter receives the right to a vehicle. There is no entitlement to a specific vehicle.
6) Deposit
a) A deposit, the amount of which is agreed in the rental agreement, must be paid in cash to the lessor when the vehicle is handed over.
b) If the vehicle is returned properly and in accordance with the contract and after the final settlement of the rental agreement, the deposit will be refunded. All additional expenses and costs incurred (e.g. cleaning costs, toilet cleaning, damage ...) will be offset against the deposit when the vehicle is returned, provided that these are to be borne by the renter. The lessor can calculate repair costs incurred as a result of a damaging event on the basis of a cost estimate. The landlord has the right to withhold the deposit until the final clarification of the amount of the costs and the burden of bearing the costs.
7) Vehicle handover and vehicle return
a) The vehicle must be picked up and returned at the lessor's registered office on the agreed date (taking into account the time!).
b) When the vehicle is handed over, the original valid identity card and driver's license must be presented by all specified drivers.
c) The lessee undertakes together with the lessor to check the rental vehicle for damage-free condition and for the correct information on the tank level and other filling levels, for information on cleanliness and for the presence of accessories and an environmental sticker when taking over the vehicle. The damage, missing parts, soiling and insufficient fill levels determined by the renter must be reported to the lessor before the start of the journey and will be noted by the lessee on the handover protocol.
d) Before the vehicle is handed over, there is a detailed vehicle briefing. The lessor can withhold the handover of the vehicle until the vehicle briefing has been completed. Delays in handover and costs for which the tenant is responsible shall be borne by the tenant.
e) The lessee undertakes to return the vehicle to the lessor's registered office at the contractually agreed time, cleaned from the inside and in a documented condition (according to the handover protocol). If the lessee has not emptied and/or cleaned the toilet when returning the vehicle, a flat rate defined in the rental agreement will be due. The lessee is at liberty to prove that no damage has occurred at all or that it is significantly lower. If the interior of the vehicle is not or not sufficiently cleaned when it is returned, the cleaning costs actually incurred will also be charged, the minimum fee for which is shown in the rental agreement. The lessee is at liberty to prove that no damage has occurred at all or that it is significantly lower.
f) Damaged or missing items will be charged to the lessee if he is responsible for the damage or loss.
g) If the lessee does not return the vehicle to the lessor after the agreed period of use or not at the agreed time, the lessor is entitled to demand a usage fee in the amount of the agreed rent for the period of withholding extending beyond the contractual period. Further claims for damages by the lessor remain unaffected. After the agreed period of use has expired, the lessee is fully liable in accordance with the general statutory provisions.
h) An extension of the rental period is only possible with the express consent of the landlord in text form. The authorization to use the rental vehicle only extends to the agreed period of use. Continued use after the end of the rental period does not lead to an extension of the rental agreement, even without an express objection from the lessor. The regulation of § 545 BGB expressly does not apply.
i) Returning the vehicle before the end of the agreed rental period does not result in a reduction in the agreed rent.
j) If the booked vehicle cannot be made available, the lessor reserves the right to provide a vehicle of comparable size and equipment.
k) The lessor is entitled to demand the vehicle back before the end of the agreed period of use by terminating the rental agreement without notice. There must be an important reason for this. The tenant's right to extraordinary termination in the event of an important reason remains unaffected.
l) If the lessee does not comply with his return obligation after a further express request for return or if he cannot be reached by the lessor, the lessor reserves the right to file a criminal complaint. Any costs incurred as a result are to be borne by the renter, unless he is not responsible for the violation of the return obligation.
8) Replacement vehicle
a) If the vehicle cannot be made available at the time of handover, the lessor reserves the right to provide a vehicle of comparable size and equipment.
b) If the vehicle is destroyed through the fault of the lessee or if it is foreseeable that use will be restricted or impossible due to circumstances for which the lessee is responsible, the lessor can refuse to provide a replacement vehicle. A notice of termination by the tenant according to § 543 Abs.2 Nr. 1 BGB is excluded in this case.
9) Obligations of the tenant
a) Except in emergencies, the vehicle may only be driven by the lessee himself or the driver(s) specified in the rental agreement. The renter must appear in person when picking up the rental vehicle. The lessee is obliged to inform the lessor of the names and addresses of all drivers of the vehicle and to deposit a copy of their driver's license and identity card.
b) Before handing over the rental vehicle to another driver, the lessee undertakes to check whether he is in a roadworthy condition at the time of use and in possession of the required and valid driving license and is not subject to a driving ban. Furthermore, the lessee is obliged to inform the driver about the validity and content of the rental agreement.
c) The rental vehicle is to be treated carefully and appropriately (this includes in particular checking the oil and water levels as well as the tire pressure, use of the prescribed fuel), to be operated properly and in accordance with the specifications and to be properly locked in each case. The steering wheel lock must be engaged when leaving the vehicle. When leaving the vehicle, the lessee must take the vehicle keys and the vehicle papers with him and keep them out of the reach of unauthorized persons. The regulations, loading regulations, vehicle dimensions (height, width) and technical rules relevant to use must be observed. The renter undertakes to regularly check that the rental vehicle is in roadworthy condition.
d) It is forbidden to use the vehicle, among other things:
- to participate in motor sport events and vehicle tests;
- for the transport of explosive, highly flammable, toxic, radioactive or other dangerous substances;
- to commit customs and other criminal offenses, even if these are punishable only under the law of the crime scene;
- for subletting or lending;
- for purposes that lead to excessive stress on the vehicle;
- for commercial passenger or long-distance transport;
- for driving school exercises, off-road driving;
- for uses that go beyond the contractual use, in particular on areas that are not intended for driving on.
e) Trips to war zones are not permitted. Trips to European countries are generally permitted, unless the trip is to Russia, Belarus, Ukraine, Bulgaria, Moldova, Romania, Turkey, Iceland, Greenland, the Canary Islands, Madeira or the Azores. Exceptions to these requirements require the express written consent of the landlord. The lessee/driver must independently inform himself about traffic regulations and laws of the countries visited during the rental period as well as the transit countries and comply with the applicable traffic regulations.
f) Repairs that become necessary to restore the operational and road safety of the vehicle may be commissioned by the lessee up to an amount of €100 from a specialist workshop without asking the lessor. Otherwise, repairs may only be commissioned with the express written consent of the lessor. The lessor will only reimburse the repair costs incurred and approved as a result if the original proof and receipts are presented, provided the lessee is not liable for the defect on which the repair is based. In addition, the replacement parts/used parts must be presented for reimbursement if they are warranty parts (batteries, inverters, chargers, water pumps). In addition, the lessee is obliged to present the replacement parts/old parts to the lessor, provided they were available to him and the return transport is reasonable.
g) The lessee may not make any technical changes to the vehicle.
The lessee is not authorized to change the appearance of the vehicle, in particular to apply paintwork, stickers or adhesive foils.
h) With the express written consent of the Lessor, pets may only be taken along in suitable vehicles with permissible safety devices/equipment to be provided by the Lessee/driver. The lessee/driver is responsible for complying with the relevant animal welfare, transport, vaccination and transit/entry regulations. Pets can lead to a chargeable special cleaning according to the price list, especially if the vehicle smells like an animal and/or animal hair/excrements are found. Cleaning costs incurred as a result of non-compliance/violation, as well as a loss of profit for the lessor due to the temporary non-rentability shall be borne by the lessee.
i) The tenant undertakes to inform the landlord immediately and without being asked about a change in his billing address after the conclusion of the rental contract and until the rental relationship has been completed. In addition, the lessee undertakes to disclose the name and address of an authorized or unauthorized driver of the vehicle if the lessor has a legitimate interest in disclosure, especially in the event of damage to the driver.
j) Children under the age of 12 may only be taken along with an officially approved child seat selected according to size, age and weight (§21 StVO) on suitable and approved seats.
k) In the event of any infringement, the lessee can be excluded from further rentals with the lessor.
10) Behavior in the event of an accident or damage
After an accident or in the event of fire, theft, wildlife or other damage, the lessee / driver must immediately call the police and inform the lessor. The lessee/driver may not leave the scene of the accident until he has fulfilled his obligation to clarify what happened and to establish the necessary facts within the framework of the legal requirements. The criminally sanctioned ban on unauthorized removal from the scene of an accident within the meaning of Section 142 of the Criminal Code StGB must be observed. If the police refuse to record the accident, the lessee must prove this to the lessor. This also applies to self-inflicted accidents without the involvement of third parties. In addition, the lessee must immediately inform the lessor in writing of all the details of the accident or damage event, even in the case of minor damage. In particular, the accident/damage report must contain the names and addresses of the persons involved and any witnesses, as well as the registration numbers of the vehicles involved. Claims for damages by other parties involved in the accident may not be recognised. Other damage or special occurrences in connection with the vehicle must also be reported to the lessor immediately, at the latest when the vehicle is returned.
11) Lessor Liability
The lessor is liable for all damage, provided that there is coverage under the insurance policies taken out for the vehicle. For damage not covered by insurance, the lessor's liability for property damage and financial loss is limited to intent and gross negligence, unless the lessor has breached essential contractual obligations. This limitation of liability also applies to the lessor's employees, legal representatives and vicarious agents of the lessor. The limitation of liability does not apply to a legally prescribed no-fault liability of the lessor or to liability from a contractually assumed no-fault guarantee or in the event of injury to life, limb or health by the lessor, a legal representative or a vicarious agent of the lessor. The lessor assumes no liability for objects and things that are left behind/forgotten when the rental vehicle is returned.
12) Hirer Liability
a) The lessee is liable to the lessor for vehicle damage, vehicle loss and further damage of the lessor due to the breach of contractual obligations, insofar as the lessee is responsible for the damage or loss, according to the following provisions:
b) In the event of slight negligence, the lessee is liable during the agreed period of use only up to the contractually agreed deductible per claim, unless these conditions stipulate any further liability. If the lessee is in default with the return of the vehicle, he is fully liable for all resulting damage from the onset of the default in accordance with the statutory provisions.
c) The limitation of liability to the contractually agreed deductible does not apply to damage intentionally caused by the tenant. In this case, the renter is liable for the full amount of damage. In the event that the lessee causes the damage during the agreed period of use through gross negligence, the lessee is liable to the lessor to an extent corresponding to the severity of the fault up to the amount of the total damage. Likewise, the limitation of liability to the contractually agreed deductible does not apply if the lessee breaches the provisions in paragraphs 2 (minimum age of the driver) 7. (vehicle handover and vehicle return), 9. bcdefg (obligations), 10. (behaviour in the event of an accident or damage ) commits the regulated contractual obligations intentionally. In these cases, the renter is liable for the full amount of damage for which he is responsible. In the event of a grossly negligent breach of the contractual obligations mentioned during the agreed period of use, the lessee is liable to the lessor to an extent corresponding to the severity of the fault up to the amount of the total damage. The tenant bears the burden of proof for the absence of gross negligence. The limitation of liability does not lapse if the breach of the contractual obligation has no influence on the occurrence of the damage or the determination of the damage or on the existence of the conditions for granting the limitation of liability. This does not apply in the case of malicious behavior.
d) After the agreed period of use has expired, the lessee is fully liable in accordance with the general statutory provisions.
e) The lessee is liable for damage to the vehicle or to third parties caused by the animals carried along in accordance with the statutory provisions.
f) Several tenants are jointly and severally liable.
g) The lessee undertakes to fully indemnify the lessor from liability for all fees, charges, fines and penalties incurred during the use of the rental vehicle for which he is responsible. Incoming cost notifications, etc. will be forwarded to the tenant plus a processing fee according to the price list for the rental agreement, unless the tenant can prove that the landlord incurred no or less effort and / or damage.
h) As long as the question of guilt has not been clarified, the landlord is entitled to withhold the deposit.
13) Statute of Limitations
a) The lessee must notify the lessor immediately in writing of any obvious defects in the rental vehicle. The timely dispatch of the notification by the lessee is important for compliance with the promptness. If the landlord was unable to remedy the situation as a result of the omission of the notification, claims by the tenant are only possible if he is not at fault.
b) All contractual claims of the lessee become statute-barred within 12 months, calculated from the start of the statutory limitation period, unless the damage is caused by injury to life, limb or health of the lessee or cases in which the lessor, a legal representative or vicarious agent caused the damage intentionally or through gross negligence. If claims were asserted by the lessee, the limitation period is suspended until the day on which the lessor rejects the claims in writing.
c) Claims for damages by the Lessor due to alterations and deterioration of the rented item become time-barred after 12 months at the earliest, starting with the return of the vehicle to the Lessor. If the accident was recorded by the police, claims for damages by the lessor against the lessee only become due when the lessor has had the opportunity to inspect the investigation file. However, the limitation period begins no later than 6 months after the return of the rental vehicle. The landlord is obliged to immediately and vigorously endeavor to inspect the files and to inform the tenant immediately about the time of the inspection of the files.
14) General Provisions
a) If the signatory of the rental agreement does not expressly designate himself as the tenant's representative, he is personally liable as joint and several debtors in addition to the person for whom he concluded the rental agreement.
b) Offsetting is excluded with the exception of undisputed, legally established claims or claims that are ready for a decision.
c) The Lessor is entitled to use third parties to fulfill its obligations.
d) The assignment of claims from the rental agreement to third parties is excluded, as is the assertion of such claims in one's own name.
15) Data Collection, Processing and Use
a) The lessor collects, processes and uses personal data of the lessee/driver for the purpose of processing the rental contract as the responsible body within the meaning of Art. 6 Para. 1 a) of the GDPR.
b) This data can be transmitted for contractual purposes between the lessor and its contractual partners and to other commissioned third parties (e.g. lawyers).
c) In addition, personal contract data can be passed on to authorities if and to the extent that the lessor has a legal obligation to the respective authority (e.g. public prosecutor’s office). In addition, the landlord is entitled to pass on the tenant's personal data in order to answer inquiries from authorities in connection with reports that have arisen during the rental period, such as traffic tickets, fines and other fees. A transmission to other third parties only takes place if this is necessary for the fulfillment of the contract.
16) Final Provisions
a) The place of fulfillment is the registered office of the lessor.
b) Changes to the general rental conditions and additional agreements require the text form of both parties to be effective, provided they relate to verbal agreements in advance and at the time of the conclusion of the contract. Statements by third parties have no influence, in particular no binding effect on the tenancy between landlord and tenant.
c) German law applies exclusively to the contract concluded between the lessor and the lessee. The provisions of the rental agreement take precedence; the statutory provisions apply in addition and as an alternative.
d) Should a provision be or become void, the validity of the other provisions shall remain unaffected.
e) If the lessee is a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the place of business of the lessor for all claims arising from or on the basis of this contract is agreed as the exclusive place of jurisdiction. The same applies to persons who do not have a general place of jurisdiction in Germany or persons who have moved their domicile or usual place of residence outside of Germany after the conclusion of the contract or whose domicile or usual place of residence is not known at the time the action is filed.
Data protection
This data protection declaration clarifies the type, scope and purpose of the processing of personal data (hereinafter referred to as "data") as part of the provision of our services and within our online offer and the websites, functions and content associated with it as well as external online presences, such as e.g our social media profile (hereinafter jointly referred to as "online offer"). With regard to the terms used, such as "processing" or "person responsible", we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).
Responsible
Florian Schörner
Angerstrasse 12a
95497 Goldkronach
Email address: kontakt@just-camping.com
The imprint can be found at: http://www.just-camping.com
Types of data processed
- Inventory data (e.g. personal master data, names or addresses).
- Contact information (e.g., email, phone numbers).
- Content data (e.g., text input, photographs, videos).
- Usage data (e.g. websites visited, interest in content, access times).
- Meta/communication data (e.g. device information, IP addresses).
Categories of data subjects
Visitors and users of the online offer (in the following we refer to the persons concerned collectively as "users").
purpose of processing
- Provision of the online offer, its functions and content.
- Answering contact requests and communicating with users.
- Safety measures.
- Reach measurement/marketing
Terms used
"Personal data" means any information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person is one who can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, an identification number, location data, an online identifier (e.g. cookie) or one or more special features, are an expression of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
"Processing" is any process or series of processes carried out with or without the aid of automated processes in connection with personal data. The term is broad and encompasses practically every handling of data.
"Pseudonymization" means the processing of personal data in such a way that the personal data can no longer be assigned to a specific data subject without the use of additional information, provided that this additional information is stored separately and is subject to technical and organizational measures that ensure that the personal data not assigned to an identified or identifiable natural person.
"Profiling" any type of automated processing of personal data, which consists in using this personal data to evaluate certain personal aspects relating to a natural person, in particular aspects related to work performance, economic situation, health, personal Analyze or predict that natural person’s preferences, interests, reliability, behavior, whereabouts or relocation.
The "responsible person" is the natural or legal person, authority, institution or other body that alone or jointly with others decides on the purposes and means of processing personal data.
"Processor" means a natural or legal person, public authority, agency or other body that processes personal data on behalf of the person responsible.
Relevant legal bases
In accordance with Art. 13 GDPR, we will inform you of the legal basis for our data processing. For users from the scope of the General Data Protection Regulation (GDPR), i.e. the EU and the EEC, the following applies if the legal basis is not mentioned in the data protection declaration:
The legal basis for obtaining consent is Article 6(1)(a) and Article 7 GDPR;
The legal basis for processing to fulfill our services and carry out contractual measures as well as answering inquiries is Article 6 Paragraph 1 Letter b GDPR;
The legal basis for processing to fulfill our legal obligations is Article 6 (1) (c) GDPR;
In the event that vital interests of the data subject or another natural person require the processing of personal data, Article 6 Paragraph 1 lit. d GDPR serves as the legal basis.
The legal basis for the processing required to perform a task that is in the public interest or in the exercise of official authority that has been transferred to the person responsible is Article 6 Paragraph 1 lit. e GDPR.
The legal basis for processing to protect our legitimate interests is Article 6 Paragraph 1 Letter f GDPR.
The processing of data for purposes other than those for which they were collected is governed by the provisions of Article 6 (4) GDPR.
The processing of special categories of data (according to Art. 9 Para. 1 GDPR) is determined according to the specifications of Art. 9 Para. 2 GDPR.
Safety measures
We take appropriate technical and organizational measures in accordance with the legal requirements, taking into account the state of the art, the implementation costs and the type, scope, circumstances and purposes of the processing as well as the different probability of occurrence and severity of the risk for the rights and freedoms of natural persons to ensure a level of protection appropriate to the risk.
The measures include, in particular, securing the confidentiality, integrity and availability of data by controlling physical access to the data, as well as access, input, transfer, securing availability and their separation. Furthermore, we have set up procedures that ensure the exercise of data subject rights, deletion of data and reaction to data threats. Furthermore, we already take the protection of personal data into account during the development or selection of hardware, software and processes, in accordance with the principle of data protection through technology design and through data protection-friendly default settings.
Cooperation with processors, joint controllers and third parties
If, as part of our processing, we disclose data to other people and companies (processors, joint controllers or third parties), transmit it to them or otherwise grant them access to the data, this is only done on the basis of legal permission (e.g. if a transmission of the data to third parties, such as payment service providers, is required to fulfill the contract), users have consented, a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).
If we disclose or transmit data to other companies in our group of companies, or otherwise grant them access, this is done in particular for administrative purposes as a legitimate interest and, moreover, on a basis that corresponds to the legal requirements.
Transfers to third countries
If we process data in a third country (i.e. outside the European Union (EU), the European Economic Area (EEA) or the Swiss Confederation) or this within the scope of using third-party services or disclosure or transmission of data to other persons or companies If this happens, this will only happen if it is to fulfill our (pre)contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we only process or leave the data in a third country if the legal requirements are met. This means that the processing takes place, for example, on the basis of special guarantees, such as the officially recognized determination of a data protection level corresponding to that of the EU (e.g. for the USA through the "Privacy Shield") or compliance with officially recognized special contractual obligations.
Rights of data subjects
You have the right to request confirmation as to whether the data in question is being processed and to request information about this data as well as further information and a copy of the data in accordance with legal requirements.
You have accordingly. In accordance with legal requirements, you have the right to request the completion of the data concerning you or the correction of incorrect data concerning you.
In accordance with the legal requirements, you have the right to request that the data in question be deleted immediately, or alternatively to request a restriction of the processing of the data in accordance with the legal requirements.
You have the right to request that you receive the data that you have provided to us in accordance with the legal requirements and to request that they be transmitted to other responsible parties.
You also have the right, in accordance with the legal requirements, to lodge a complaint with the competent supervisory authority.
right of withdrawal
You have the right to revoke your consent with effect for the future.
Right to object
You can object to the future processing of the data concerning you at any time in accordance with the legal requirements. The objection can be made in particular against processing for direct advertising purposes.
Cookies and the right to object to direct advertising
"Cookies" are small files that are stored on users' computers. Different information can be stored within the cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after their visit to an online offer. Temporary cookies, or "session cookies" or "transient cookies", are cookies that are deleted after a user leaves an online offer and closes his browser. In such a cookie, for example, the content of a shopping cart in an online shop or a login status can be saved. "Permanent" or "persistent" refers to cookies that remain stored even after the browser is closed. For example, the login status can be saved if users visit it after several days. The interests of the users can also be stored in such a cookie, which are used for range measurement or marketing purposes. "Third-party cookies" are cookies that are offered by providers other than the person responsible for operating the online offer (otherwise, if they are only their cookies, we speak of "first-party cookies").
We can use temporary and permanent cookies and explain this in our data protection declaration.
If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in their browser's system settings. Saved cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.
A general objection to the use of cookies for online marketing purposes can be raised for a large number of services, especially in the case of tracking, via the US website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/ . Furthermore, the storage of cookies can be achieved by switching them off in the browser settings. Please note that in this case not all functions of this online offer can be used.
deletion of data
The data processed by us will be deleted in accordance with the legal requirements or their processing will be restricted. Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any statutory storage requirements.
If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. This means that the data will be blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax reasons.
Changes and updates to the privacy policy
We ask you to inform yourself regularly about the content of our data protection declaration. We will adapt the data protection declaration as soon as the changes in the data processing we carry out make this necessary. We will inform you as soon as the changes require your cooperation (e.g. consent) or other individual notification.
Business-related processing
In addition, we process
- Contract data (e.g. subject matter of contract, term, customer category).
- Payment data (eg, bank details, payment history)
from our customers, prospects and business partners for the purpose of providing contractual services, service and customer care, marketing, advertising and market research.
Order processing in the online shop and customer account
We process the data of our customers as part of the ordering process in our online shop to enable them to select and order the selected products and services, as well as their payment and delivery or execution.
The processed data includes inventory data, communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing takes place for the purpose of providing contractual services in the context of operating an online shop, billing, delivery and customer services. We use session cookies to store the contents of the shopping cart and permanent cookies to store the login status.
The processing takes place to fulfill our services and carry out contractual measures (e.g. carrying out order processes) and to the extent required by law (e.g. legally required archiving of business transactions for commercial and tax purposes). The information marked as required is required for the establishment and fulfillment of the contract. We disclose the data to third parties only within the scope of delivery, payment or within the scope of legal permits and obligations, as well as if this is done on the basis of our legitimate interests, about which we inform you in the context of this data protection declaration (e.g. to legal and tax advisors, financial institutions, freight companies and authorities).
As part of the registration and renewed registrations as well as the use of our online services, we store the IP address and the time of the respective user action. The storage takes place on the basis of our legitimate interests, as well as the user's protection against misuse and other unauthorized use. In principle, this data will not be passed on to third parties unless it is necessary to pursue our legal claims as a legitimate interest or there is a legal obligation to do so.
Deletion takes place after expiry of statutory warranty and other contractual rights or obligations (e.g. payment claims or performance obligations from contracts with customers), with the necessity of storing the data being checked every three years; in the case of storage due to legal archiving obligations, the deletion takes place after their expiry.
External payment service providers
We use external payment service providers, via whose platforms the users and we can carry out payment transactions.
As part of the fulfillment of We use the payment service providers in contracts on the basis of Art. 6 Para. 1 lit. b. GDPR a. For the rest, we use external Payment service providers on the basis of our legitimate interests in accordance with Article 6 (1) (f) GDPR in order to offer our users effective and secure payment options.
The data processed by the payment service provider includes inventory data such as name and address, bank details such as account numbers or credit card numbers, passwords, TANs and checksums, as well as contract, total and recipient-related information. The information is required to carry out the transactions. However, the data entered will only be processed and stored by the payment service providers. This means that we do not receive any account or credit card-related information, only information with confirmation or negative information about the payment. Under certain circumstances, the payment service provider may transmit the data to credit agencies. The purpose of this transmission is to check identity and creditworthiness. For this we refer to the general terms and conditions and data protection information payment service provider.
The terms and conditions and the data protection notices of the respective payment service provider apply to the payment transactions, which can be accessed within the respective websites or transaction applications. We also refer to this for the purpose of further information and the assertion of revocation, information and other data subject rights.
Administration, financial accounting, office organization, contact management
We process data as part of administrative tasks and the organization of our operations, financial accounting and compliance with legal obligations, such as archiving. In doing so, we process the same data that we process within the scope of providing our contractual services. The basis of processing is Art. 6 Para. 1 lit. c. GDPR, Art. 6 Para. 1 lit. f. GDPR. Customers, interested parties, business partners and website visitors are affected by the processing. The purpose and our interest in processing lies in administration, financial accounting, office organization, archiving of data, i.e. tasks that serve to maintain our business activities, perform our tasks and provide our services. The deletion of the data with regard to contractual services and contractual communication corresponds to the information given in these processing activities.
We disclose or transmit data to the financial administration, consultants such as tax consultants or auditors as well as other fee offices and payment service providers.
Furthermore, on the basis of our business interests, we store information on suppliers, organizers and other business partners, e.g. for the purpose of later contact. We store this mostly company-related data permanently.
Business analysis and market research
In order to operate our business economically, to be able to recognize market trends, the wishes of contractual partners and users, we analyze the data available to us on business transactions, contracts, inquiries, etc. We process inventory data, communication data, contract data, payment data, usage data, metadata on the basis of Art 6 Paragraph 1 lit. f GDPR, whereby the persons concerned include contractual partners, interested parties, customers, visitors and users of our online offer.
The analyzes are carried out for the purpose of business evaluations, marketing and market research. In doing so, we can take into account the profiles of the registered users with information, e.g. on the services they have used. The analyzes serve us to increase the user-friendliness, the optimization of our offer and the economic efficiency. The analyzes serve us alone and are not disclosed externally, unless they are anonymous analyzes with summarized values.
If these analyzes or profiles are personal, they will be deleted or made anonymous upon termination by the user, otherwise after two years from the conclusion of the contract. Otherwise, the overall business analyzes and general trend determinations are created anonymously if possible.
Comments and Posts
If users leave comments or other contributions, their IP addresses can be stored for 7 days on the basis of our legitimate interests within the meaning of Article 6 (1) (f) GDPR. This is for our security if someone leaves illegal content in comments and posts (insults, forbidden political propaganda, etc.). In this case, we can be prosecuted for the comment or contribution and are therefore interested in the identity of the author.
Furthermore, we reserve the right to process user information for the purpose of spam detection on the basis of our legitimate interests in accordance with Article 6 (1) (f) GDPR.
On the same legal basis, in the case of surveys, we reserve the right to store the IP addresses of users for the duration of the survey and to use cookies to avoid multiple votes.
The personal information provided in the comments and posts, any contact and website information as well as the content will be stored by us permanently until the user objects.
contact
When contacting us (e.g. via contact form, e-mail, telephone or via social media), the information provided by the user is used to process the contact request and to process it in accordance with Article 6 (1) b. (in the context of contractual/pre-contractual relationships), Art. 6 Paragraph 1 lit. f. (other inquiries) GDPR processed get saved.
We delete the requests if they are no longer necessary. We review necessity every two years; Furthermore, the statutory archiving obligations apply.
Newsletter
With the following information we inform you about the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedures as well as your right of objection. By subscribing to our newsletter, you agree to receive it and the procedures described.
Content of the newsletter: We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter "newsletter") only with the consent of the recipient or legal permission. If the contents of the newsletter are specifically described when registering for the newsletter, they are decisive for the consent of the user. Our newsletter also contains information about our services and us.
Registration data: In order to register for the newsletter, it is sufficient if you enter your e-mail address.
The sending of the newsletter and the success measurement associated with it are based on the consent of the recipient in accordance with Article 6 Paragraph 1 Letter a, Article 7 GDPR in conjunction with Section 7 Paragraph 2 No. 3 UWG or if consent is not required , on the basis of our legitimate interests in direct marketing in accordance with Article 6 Paragraph 1 of the GDPR in conjunction with Article 7 Paragraph 3 of the UWG.
The registration process is logged on the basis of our legitimate interests in accordance with Article 6 (1) (f) GDPR. Our interest is focused on the use of a user-friendly and secure newsletter system that serves our business interests as well as meets user expectations and also allows us to prove consent.
Termination/Revocation - You can terminate the receipt of our newsletter at any time, ie revoke your consent. You will find a link to cancel the newsletter at the end of each newsletter. We can store the unsubscribed e-mail addresses for up to three years on the basis of our legitimate interests before we delete them in order to be able to prove a previously given consent. The processing of this data is limited to the purpose of a possible defense against claims. An individual request for deletion is possible at any time, provided that the previous existence of consent is confirmed at the same time.
Newsletter - measurement of success
The newsletters contain a so-called "web beacon", ie a pixel-sized file that is retrieved from our server when the newsletter is opened or, if we use a shipping service provider, from their server. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval, are initially collected.
This information is used to technically improve the services based on the technical data or the target groups and their reading behavior based on their retrieval locations (which can be determined using the IP address) or the access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our aim nor, if used, that of the shipping service provider to monitor individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
Unfortunately, it is not possible to revoke the success measurement separately. In this case, the entire newsletter subscription must be cancelled.
hosting and email delivery
The hosting services we use serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, e-mail dispatch, security services and technical maintenance services that we use for the purpose of operating this online offer.
We, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta and communication data from customers, interested parties and visitors to this online offer on the basis of our legitimate interests in making this online offer available efficiently and securely in accordance with Art. 6 Para. 1 lit. f GDPR in conjunction with Art. 28 GDPR (conclusion of order processing contract).
Collection of access data and log files
We, or our hosting provider, collect data about every access to the server on which this service is located (so-called server log files) on the basis of our legitimate interests within the meaning of Article 6 Paragraph 1 lit. The access data includes the name of the accessed website, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider .
Log file information is stored for a maximum of 7 days for security reasons (e.g. to investigate misuse or fraud) and then deleted. Data whose further storage is required for evidence purposes are excluded from deletion until the respective incident has been finally clarified.
Google Analytics
On the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. f. DSGVO) we use Google Analytics, a web analysis service provided by Google LLC ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by the user is usually transmitted to a Google server in the USA and stored there.
Google is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law ( https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ).
Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with other services related to the use of this online offer and internet usage. Pseudonymous user profiles can be created from the processed data.
We only use Google Analytics with activated IP anonymization. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there.
The IP address transmitted by the user's browser is not merged with other Google data. Users can prevent the storage of cookies by setting their browser software accordingly; In addition, users can prevent the data generated by the cookie and related to their use of the online offer being collected by Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de .
You can find more information on data use by Google, setting and objection options in Google's data protection declaration ( https://policies.google.com/privacy ) and in the settings for the display of advertisements by Google (https://adssettings. google.com/authenticated ).
The personal data of the users will be deleted or made anonymous after 14 months.
Use of Google Analytics (this text is provided by Google, Inc.)
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on Google's behalf. Under no circumstances will Google associate your IP address with other data stored by Google. You can prevent the installation of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you can if applicable not use all functions of this website in full. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can find more information on this at www.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data protection). We would like to point out that on this website Google Analytics has been expanded to include the code "gat._anonymizeIp();" in order to ensure that IP addresses are recorded anonymously (so-called IP masking). Instructions for opting out of Google Analytics Services can be found at tools.google.com/dlpage/gaoptout.
Target group building with Google Analytics
We use Google Analytics to display the ads placed within the advertising services of Google and its partners only to those users who have also shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products that are based on the visited website). websites are determined), which we transmit to Google (so-called “remarketing” or “Google Analytics audiences”). With the help of remarketing audiences, we also want to ensure that our ads correspond to the potential interests of users.
Facebook pixel, custom audiences and Facebook conversion
Due to our legitimate interests in the analysis, optimization and economic operation of our online offer and for these purposes, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025 , USA, or if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook").
Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law ( https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active ).
With the help of the Facebook pixel, Facebook is able to determine the visitors of our online offer as a target group for the display of advertisements (so-called "Facebook Ads"). Accordingly, we use the Facebook pixel to only display the Facebook ads we have placed to those Facebook users who have also shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products, which are based on the visited website). websites are determined), which we transmit to Facebook (so-called “Custom Audiences”). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interests of users and are not annoying. With the help of the Facebook pixel, we can also understand the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
The processing of the data by Facebook takes place within the framework of Facebook's data usage guidelines. Accordingly, general information on the display of Facebook ads in Facebook's data usage guidelines: https://www.facebook.com/policy . You can find specific information and details about the Facebook pixel and how it works in the Facebook help area: https://www.facebook.com/business/help/651294705016616 .
You can object to the collection by the Facebook pixel and the use of your data to display Facebook ads. To set the types of ads you see on Facebook, you can go to the page set up by Facebook and follow the instructions on how to set usage-based advertising there: https://www.facebook.com/settings?tab=ads . The settings are platform-independent, ie they are adopted for all devices, such as desktop computers or mobile devices.
You can also opt out of the use of cookies, which are used to measure reach and for advertising purposes, via the deactivation page of the network advertising initiative ( http://optout.networkadvertising.org/ ) and also the US website ( http://www.aboutads.info/choices ) or the European website ( http://www.youronlinechoices.com/uk/your-ad-choices/ ).
Online presence in social media
We maintain online presences within social networks and platforms in order to be able to communicate with the customers, interested parties and users active there and to be able to inform them about our services there.
We would like to point out that user data can be processed outside of the European Union. This can result in risks for the user, because it could make it more difficult to enforce the user's rights, for example. With regard to US providers who are certified under the Privacy Shield, we would like to point out that they undertake to comply with the data protection standards of the EU.
Furthermore, user data is usually processed for market research and advertising purposes. For example, usage profiles can be created from usage behavior and the resulting interests of users. The usage profiles can in turn be used, for example, to place advertisements inside and outside the platforms that presumably correspond to the interests of the user. For these purposes, cookies are usually stored on the users' computers, in which the usage behavior and the interests of the users are stored. Furthermore, data can also be stored in the usage profiles independently of the devices used by the users (especially if the users are members of the respective platforms and are logged in to them).
The processing of the personal data of the users takes place on the basis of our legitimate interests in effective information of the users and communication with the users in accordance with Article 6 Paragraph 1 lit. f GDPR. If the users are asked by the respective providers of the platforms for their consent to the data processing described above, the legal basis for the processing is Article 6 Paragraph 1 Letter a., Article 7 GDPR.
For a detailed description of the respective processing and the possibility of objection (opt-out), we refer to the following linked information from the providers.
Also in the case of requests for information and the assertion of user rights, we would like to point out that these can be asserted most effectively with the providers. Only the providers have access to the data of the users and can take appropriate measures and provide information directly. If you still need help, you can contact us.
- Facebook, pages, groups, (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) based on an agreement on joint processing of personal data - Privacy Policy: https://www.facebook.com /about/privacy/ , specifically for pages: https://www.facebook.com/legal/terms/information_about_page_insights_data , opt-out: https://www.facebook.com/settings?tab=ads and http:// www.youronlinechoices.com , Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active .
- Google/ YouTube (Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA) – Privacy Policy: https://policies.google.com/privacy , Opt-Out: https://adssettings.google.com/authenticated , Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active .
- Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) – Privacy Policy/ Opt-Out: http://instagram.com/about/legal/privacy/ .
- Twitter (Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA) - Privacy Policy: https://twitter.com/de/privacy , Opt-Out: https://twitter.com/personalization , Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active .
- Pinterest (Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA) – Privacy Policy/ Opt-Out: https://about.pinterest.com/de/privacy-policy .
- LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland) - Privacy Policy https://www.linkedin.com/legal/privacy-policy , Opt-Out: https://www.linkedin.com/psettings/guest -controls/retargeting-opt-out , Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active .
- Xing (XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany) - Privacy Policy/ Opt-Out: https://privacy.xing.com/de/datenschutzerklaerung .
- Wakalet (Wakelet Limited, 76 Quay Street, Manchester, M3 4PR, United Kingdom) - Privacy Policy/ Opt-Out: https://wakelet.com/privacy.html .
- Soundcloud (SoundCloud Limited, Rheinsberger Str. 76/77, 10115 Berlin, Germany) - Privacy Policy/ Opt-Out: https://soundcloud.com/pages/privacy .
Integration of third-party services and content
We use content or service offers from third-party providers within our online offer on the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit Integrate services such as videos or fonts (hereinafter uniformly referred to as "content").
This always presupposes that the third-party providers of this content perceive the IP address of the user, since without the IP address they could not send the content to their browser. The IP address is therefore required for the display of this content. We endeavor to only use content whose respective providers only use the IP address to deliver the content. Third-party providers can also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information can also be stored in cookies on the user's device and contain, among other things, technical information about the browser and operating system, referring websites, visiting times and other information on the use of our online offer, as well as being linked to such information from other sources.
youtube
We embed the videos from the "YouTube" platform provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://www.google.com/policies/privacy/ , Opt-Out: https://adssettings.google.com/authenticated .
Google Maps
We integrate the maps of the “Google Maps” service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. The processed data may include, in particular, IP addresses and location data of the users, which, however, are not collected without their consent (usually as part of the settings on their mobile devices). The data can be processed in the USA. Privacy Policy: https://www.google.com/policies/privacy/ , Opt-Out: https://adssettings.google.com/authenticated .
Use of Facebook Social Plugins
On the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. f. DSGVO) we use social plugins ("plugins") of the social network facebook.com, which operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook").
This can include, for example, content such as images, videos or text and buttons with which users can share content from this online offer within Facebook. The list and appearance of the Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/ .
Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law ( https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active ).
If a user calls up a function of this online offer that contains such a plugin, his device establishes a direct connection with the Facebook servers. The content of the plugin is transmitted directly from Facebook to the user's device, which integrates it into the online offer. User profiles can be created from the processed data. We therefore have no influence on the amount of data that Facebook collects with the help of this plugin and therefore inform users according to our level of knowledge.
By integrating the plugin, Facebook receives the information that a user has accessed the corresponding page of the online offer. If the user is logged into Facebook, Facebook can assign the visit to his Facebook account. If users interact with the plugins, for example by pressing the Like button or making a comment, the corresponding information is sent directly from your device to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook will find out and save their IP address. According to Facebook, only an anonymous IP address is stored in Germany.
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as the relevant rights and setting options for protecting the privacy of users can be found in Facebook's data protection information: https://www.facebook.com/about/privacy/ .
If a user is a Facebook member and does not want Facebook to collect data about him via this online offer and link it to his member data stored on Facebook, he must log out of Facebook before using our online offer and delete his cookies. Further settings and objections to the use of data for advertising purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US site http://www.aboutads.info/choices/ or the EU side http://www.youronlinechoices.com/ . The settings are platform-independent, ie they are adopted for all devices, such as desktop computers or mobile devices.
Functions and content of the Twitter service offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, can be integrated within our online offer. This can include, for example, content such as images, videos or text and buttons with which users can share content from this online offering within Twitter.
If the users are members of the Twitter platform, Twitter can assign the above-mentioned content and functions to the user profiles there. Twitter is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law ( https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active ). Data protection declaration: https://twitter.com/de/privacy , Opt-Out: https://twitter.com/personalization .
Functions and content of the Instagram service offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA, can be integrated within our online offer. This can include, for example, content such as images, videos or text and buttons with which users can share content from this online offer within Instagram. If the users are members of the Instagram platform, Instagram can assign the above-mentioned content and functions to the user profiles there. Instagram privacy policy: http://instagram.com/about/legal/privacy/ .